What is the content of the book 'ADMINISTRACIÓN Y CONTROL DE CALIDAD' by James R. Evans/William M. Lindsay?
The book covers topics such as total q...
What is the content of the book 'ADMINISTRACIÓN Y CONTROL DE CALIDAD' by James R. Evans/William M. Lindsay?
The book covers topics such as total quality in organizations, leadership and strategic planning, and statistical process control. The book compares and contrasts the Baldrige, ISO 9000, and Six Sigma methods. The book includes updated cases and incorporates pedagogical resources to make reading more accessible.
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