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1 Angel Seafoods Holdings Ltd Marketing Plan 2 Executive Summary Angel Seafood Holding Ltd is an ASX listed company and the largest producer of Pacific Oysters in Australia. It has a corporate growth strategy that will double oyster production over the next 3-years. The purpose of this marketing plan is to target, cost and plan the near- term expansion of the company into new, additional market segments. It has been drawn up using Kotler et al. (2019) methodologies and is under-pinned by a marketing situation analysis researched earlier. The company’s value proposition has been reviewed together with a review of the current market, the company and its product, competition, plus marketing channels and logistics. The global market was segmented into two segments: geographical and the price customers are willing to pay for oysters (value). The segments chosen for Angel Seafood to pursue were Hong Kong, Singapore and Japan, leveraging off pre-Covid experience in Hong Kong and targeting high-end retail, wholesale and foodservice customers. A 6-month plan is provided to establish Angel Seafood in the chosen segments, with the additional financial objectives of: • Achieving a regular monthly sales revenue from the chosen segments of greater than $56,460 within one year • Achieving a first year’s sales revenue from the chosen segments of greater than $250,000 The marketing mix strategy recommended is firstly, to promote the value proposition of Angel Seafood through the 3-levels of product attributes/features. Secondly, pricing should be value-costed and thirdly, distribution should employ a multi-channel, selective strategy. Finally, all 4-promotional strategies should be adopted with a focus on advertising and personal sales to endorse the customer service aspects of the customer value proposition. It is recommended that a budget of $100,000 is allocated to this initiative and that the 6- month plan is endorsed to establish Angel Seafood in the chosen segments: thereafter, growth to achieve the financial objectives should be subsumed into normal operations to become business as usual. 3 Going forward, the platform in Hong Kong, Singapore and Japan, established under this initiative, should enable Angel Seafood to further penetrate the high-end Asian oyster market. 4 Table of Contents Lead Page ........................................................................................................... 1 Executive Summary ........................................................................................... 2 Table of Contents ............................................................................................... 4 Introduction ........................................................................................................ 5 Summary of Current Marketing Situation ......................................................... 6 Segmentation, Targeting and Positioning …………………………………….. 10 Objectives and Issues ......................................................................................... 12 The Marketing Mix Strategy ............................................................................. 13 December 2021 to November 2022 - Promotional Plan .................................... 15 Marketing Budget ............................................................................................. 16 Recommendations ............................................................................................. 17 5 Appendix 1. Representation of Multi-channel Distribution .............................. 19 Appendix 2. Farmgate Price of South Australian Pacific Oysters er Dozen ..... 20 References .......................................................................................................... 21 . 6 Introduction Angel Seafood was listed on the Australian Securities Exchange (ASX) in February 2018 and has a present market value of $22M (ASX, 2021a). The company operates from the Eyre Peninsula in South Australia (SA) and is currently the largest producer of Pacific Oysters in Australia (Small Caps, 2021). This marketing plan is structured using the methodologies devised by Kotler et al. (2019). In-line with the company’s 3-pillar growth strategy (Angel Seafood, 2021b), the plan aims to analyse and segment the global market and then target, cost and plan the near-term expansion of the company into appropriate, additional market segments. 7 Summary of Current Marketing Situation Value Proposition - Angel Seafood’s value proposition is their ability to sole-supply consistently high quality, uniquely tasting oysters from the prestigious Coffin Bay, using wholly sustainable practices. Angel Seafood is one of only 2 oyster producers worldwide that is certified both sustainable (Friend of the Sea, n.d.) and organic (National Association for Sustainable Agriculture Australia, n.d.). Market Description - Prior to the Covid-19 pandemic, Angel Seafood largely supplied the Australian wholesale and food service markets, with approximately 15% of its product going to export in Hong Kong. However, since the pandemic Angel Seafood has not been able to supply the export market and food service has been negatively impacted. To offset this potential loss, the Company has successfully refocused its target market towards the Australian retail segment (Nichols, 2021). According to the Fisheries Research and Development Corporation (FRDC) (2019, p. 26), 60% of seafood is purchased from supermarkets, 15% from seafood markets and only 8% from seafood shops; however, “only 20% of supermarkets sell oysters” (Kitney, 2021). Oyster consumption is distributed relatively evenly across the 20 to 59-year age group with restaurants being the primary place of consumption (Kow et al. 2008. p. 247-253). This view is supported by an FRDC (2019, p. 72) report, which states that the amount of seafood consumed is similar across millennial, Gen X and Boomer age groups to within 5%. Using data provided by Food and Agriculture Organization of the United Nations (2021), the global market for oysters has been steadily growing since 2008; however, Australia only accounts for 0.4% of the world oyster production. The Australian population has grown by an average of 340,500/year (1.39%) since 2015 and the SA population by 12,867/year (0.75%) (Australian Bureau of Statistics, 2021). The population of Asia has grown by approximately 1% per year since 2020 according to Worldometers (2021). Consequently, Angel Seafood is positioned within a growing potential domestic and export customer-base. 8 Company Review - Angel Seafood is headed by a relatively young, well-qualified and experienced, diverse leadership team (Angel Seafood, 2021a) and has enjoyed year-on year growth since listing on the ASX in 2018 (ASX, 2021a). Furthermore, the company has a robust growth plan to double production over the next 3-years from 10M to 20M oysters annually (Nichols, 2021). The oyster spat and much of the infrastructure is already in place to achieve this (S. Matele, personal communication, Oct 5, 2020). Angel Seafood (2020) asserts that the company is at the leading edge of oyster farming technology; it employs state- of-art ‘flip-farming’ and ‘long-line’ technology and is involved with the trial of ‘triploid’ oysters, genetically bred to facilitate year-round harvesting. An innovative multi-bay strategy across 3-bays in the Eyre Peninsula SA, provides for business continuity and contributes to a unique taste (Angel Seafood, 2021b). Product Review - According to Schrobback and Rolfe (2020, p. 6), the native Sydney Rock Oyster grown in NewSouth Wales (NSW) and Queensland (Qld) and the introduced Pacific Oyster, grown in SA and Tasmania (Tas), make up 95-98% of the total edible oyster production in Australia. In addition, the Flat or Angasi Oyster is also grown on a limited commercial basis in Qld, NSW and SA. Angel Seafood exclusively produces the Pacific Oyster (Angel Seafood, 2020). The key advantage the Pacific Oyster has over its rival species is a significantly higher yield and growth rate (Smaal et al., 2019, p. 62). However, Scanes et al. (2016, p.425) state that the Pacific Oyster is a concern for some States as it is considered invasive/feral. Davis (2016) highlights the threat of Pacific Oyster Mortality Syndrome (POMS) which has devasted the industry in the past; POMS does not affect other species. However, there have been significant advances in the production of disease resistant oysters (de Lorgeril et al. 2020; Puddy, 2016). An additional threat to the industry comes from Global Warming; oysters are vulnerable to consequent temperature and chemical changes in their environment, described by Pereira (2020) and Wolfson (2020), amongst others. Notwithstanding, “Australia has earned a worldwide reputation as a supplier of safe, high-quality seafood” (Austrade, 2015). Research conducted by Clark and Johnson (2016) supports the company’s claim that its farms are positioned in some of the cleanest waters in Australia. 9 Competitive Review - Competition for the Australian market is wholly domestic due firstly, to the government’s ban on live seafood imports (Department of Agriculture, Water and the Environment 2021) and secondly because 97% of oysters consumed are fresh, not frozen (FRDC, 2010). There are 150 farms in SA and approximately 530 farms country-wide (Oysters Australia 2020a); however, the most significant competitors are: • Tasmanian Oyster Company is the second largest Pacific Oyster producer in Australia, holding both organic and sustainability certification. The company posted an EBITDA of $3.5 million for FY21 (Tasmanian Oyster Company, 2021) • Australian Oyster Coast is a farmer-owned corporate of approximately 70 farms, producing 1.3 million dozen native Sydney Rock Oysters per year. Backed by private equity group Roc Partners, Oyster Coast is potentially listing on the ASX in the near- term (Evans, S. 2021). • East 33 is a progressive consortium of farms recently listed on the ASX growing the Sydney Rock Oyster. The company returned an FY21 EBITDA of $2.8 million (East 33, 2021) and has a market capitalization of $55M (ASX, 2021b) • Yumbah Aquaculture, a key SA Abalone grower, was established as an oyster hatchery after the Tasmanian POMS outbreak in 2016 decimated SA oyster production (Stock Journal, 2020). The company is currently the main supplier of spat oyster to Angel Seafood. It has recently merged with Cameron Oysters, one of Tasmania’s largest oyster operations making Yumbah a significant competitor (Breen & Neindorg, 2021). The challenge for the export market is breaking into markets largely satisfied by domestic production: “less than 5% of total world bivalve production enters international markets, one of the lowest proportions in seafood trade” (Seafish, 2021). Channels and Logistics Review - According to the CFO, Angel Seafood, oyster farming is not particularly supplier dependent once a company is established, other than for the critical supply of oyster spat (S. Matele, personal communication, Oct 5, 2020). Angel Seafood has the production capacity to sole-supply the market without the necessity for customers to 10 procure from multiple sources through brokers as is typically the case in the Australian industry (Small Caps, 2021). Consequently, both direct and indirect supply options are available. The company currently supplies domestic wholesalers, retailers and the food service industry (Angel Seafood, 2021b). The significant logistical challenge all oyster producers face is the perishable nature of the product; oysters are typically maintained at approximately 4.4 deg C in cold chains (Love et al. 2020). At this temperature, live oysters can be transported and stored for up to 12 days without noticeable deterioration to quality (Lopes Da Costa, p. 81, 2018). 11 Segmentation, Targeting & Positioning For the purposes of this plan, the market has been segmented geographically and by price range as follows: Geographical Segmentation Segment Commentary Domestic Already have a strong share of all channels New Zealand New Zealand has a strong oyster industry and enjoys much of the value proposition offered by Angel Seafood Hong Kong, Japan and Singapore Angel Seafood has a presence in Hong Kong which can be used to leverage a footprint in wider-SE Asia Wider Asia Elements of this segment might be targeted as Angel Seafood’s presence in the Hong Kong segment gains momentum Rest of the World A ‘bridge too far’ at point in time given the logistical challenge of transporting chilled products over significant distances Price-range Segmentation Segment Commentary Commodity (low-end price) Fish markets, wholesalers, fish shops, street sales, high street shops Mid-market (mid-range price) Supermarkets, restaurants, some wholesalers, brokers/agents High-end (more expensive) High-end restaurants, international hotels, gourmet supermarkets, quality wholesalers, selected brokers/agents This segmentation strategy was selected because it fits Angel Seafood’s existing business model and there is no definitive age or gender demographic bias in buyer behavior (Kow et al. 2008. p. 247-253 and FRDC, 2019, p. 72). A muli-segment strategy is recommended targeting the high-end price range segment of the market in the Hong Kong, Japan & Singapore segment. The high-end segment is targeted because Angel Seafood cannot compete in Asia in the other 2-price segments. According to Botta (2020), Asia was responsible for 95% of global oyster production, China alone was responsible for 86% of global production. South Korea and Japan are the second and third largest producers globally, producing 299,000 metric tonnes and 159,000 metric tonnes in 2016 respectively. By way of comparison, in 2018 Australia produced only 6,558 tonnes of oysters (Seafish.org, 2021). Conversely, Angel seafood can compete in the high-end price range leveraging off the clean, green reputation of Australian product (Austrade, 2015); in Japan, Australian oysters have been specifically advertised as Novovirus-free (Loew, 2015) Hong Kong was selected as a component of a separate geographical segment because Angel Seafood has a successful history of trading with businesses in Hong Kong and can leverage 12 off experience and existing contacts in the province. Hong Kong is a staging for Australian export into other countries in the region. It has a wealthy population of over 7.4 million and hosted over 58 million visitors in 2017, 41 million of which were from mainland China (Australian Trade and Investment Commission, 2021a). The countries segmented with Hong Kong: Japan and Singapore, have been chosen due to their relative proximity to Australia, and the relative ease of air transportation from Adelaide either direct or through Hong Kong. In addition, Hong Kong, and Japan rank in the top 5 Asian countries for annual consumption of Seafood per capita: Hong Kong is ranked number 1 - consuming 70.75kg/person and Japan is ranked 5th consuming 45.49kgs/person (Our World in Data, 2021). Singapore consumes less seafood per capita – 22kgs/person (Hirschmann, 2021) but has a wealthy population of 5.5 million, is recognized as a business hub for multi-national business’ and is an established importer of Australian goods valued at $1.6 billion in 2016 (Australian Trade and Investment Commission, 2021b).13 Objectives and Issues The objective of this marketing plan is to target, cost and plan the reestablishment of export sales to Hong Kong and establish sales to Singapore and Japan. The financial objectives are as follows: • Firstly, to achieve a regular monthly sales revenue from the chosen segment equivalent to the total pre-Covid-19 revenue from Hong Kong of $56,460 (Angel Seafood, 2019), within one year. • Secondly, to achieve a first-year revenue from this segment of in excess of $250,000. It is estimated this plan will be approved by 30 November 2021. The key issues with this initiative are firstly, that Angel Seafood currently has no presence in Singapore or Japan so trade barriers, entry costs, applicable legislation and so forth, will need to be explored further. Secondly, a robust supply chain for a chilled product will need to be established to all 3-countries to ensure product quality and the highest standards of customer service are maintained in-line with the customer value proposition proposed. 14 Marketing Mix Strategy Product - The Pacific Oyster offers the chosen segments a core customer value of a seafood offering with actual product attributes of a uniquely tasting, organic oyster, grown in the ‘clean-green’ waters of South Australia using wholly sustainable practices; very much in-line with the Company value proposition. In addition, the product value proposition will be augmented with the opportunity to enjoy the ‘oyster experience’ through the Halo Club, a customer satisfaction guarantee and first-class order/delivery service. Price - Remaining cognizant of cost price and competition pricing the pricing proposition recommended is wholly value-costing. Looking at the segments selected, it would be difficult to compete against domestic competition and competition from other importers, for example China, on comparative cost. The best margin can be determined by establishing a higher perceived value for Angel Seafood’s oysters through promotion of the value proposition. Distribution - Distribution is key to the successful penetration of the chosen segments. There are direct flights from Adelaide to Hong Kong and Singapore; the Japanese element of the segment can be serviced through Hong Kong. A selective distribution strategy is recommended to ensure the Company can build relationships, consistently meet delivery expectations and focus the augmented product attributes directly to the customer. Distribution should be multi-channel, direct and indirect to best meet customer needs managed by an agent/broker provisionally positioned in Hong Kong - see Appendix 2. Promotion - The aim the promotion activity is to position Angel Seafood to attract the selected overseas, high-end food-service, wholesale and retail segments of the market. A promotion mix of all four promotion strategies: advertising, publicity, personal selling and sales promotion, should be adopted, with an emphasis on advertising and personal selling. Promotion of the product across the segments should be centered on the value proposition offered by Angel Seafoods. Revised packaging for overseas orders should promote the Australian origin of the product, the quality, unique taste and the sustainable farming practices adopted. Labelling should include information written in both English and the primary languages of the destination countries. An agent or broker should be appointed, nominally to reside in Hong Kong to promote the product and to investigate and optimize 15 supply channels. Face-to-face meetings either digitally or through visits by the selected agent, the senior management team and sales & marketing will enhance customer confidence in the customer service aspects of the offering. The Halo Club should be included in promotions with the website updated to include the multiple languages of the target segments. Promotions should specifically target high-end restaurants, hotels and gourmet supermarkets for supply either directly or through intermediaries. 16 December 2021 to November 2022 - Promotional Plan The following is an outline promotional plan Task Responsible Indicative Costs Delivery Gain approval for Marketing Plan CEO No direct cost 30 Nov 21 Draw up a project risk management plan CFO Reestablish contacts in Hong Kong Sales & marketing $5,000 31 Dec 21 Investigate market access/trade barriers/tariffs to Japan and Singapore CFO No direct cost 31 Dec 21 Review operations staffing requirements Operations No direct cost 31 Dec 21 Review sales & marketing staffing requirements Sales & marketing No direct cost 31 Dec 21 Research and appoint an agent/broker in Hong Kong CFO/Sales & marketing $5,000 15 Jan 22 Compile an initial list of potential and proven agents and outlets (food service & retail) Sales & marketing No direct cost Jan 22 Design, gain approval and set-up country specific packaging/labelling Operations/Sales & marketing $2,500 31 Jan 22 Draw up a digital media promotional plan utilizing fine dining/food service periodicals and targeting top-end restaurants/hotels, quality retail outlets, etc Sales & marketing $2,000 1 Feb 22 Research, establish and prove preliminary supply routes to the 3-countries Operations 1,000 1-15 Feb 1-month targeted digital media advertising campaign Sales & marketing 15,000 Feb 22 First delivery to Hong Kong All -- 15 Feb 22 Routine deliveries to Hong Kong Sales & marketing -- 1 Mar 22 With assistance from agent/broker identify and tour selected potential retail and food service customers in all 3-countries CEO, CFO, Sales & Marketing $20.000 28 Feb 22 Research and cost delivery to each country Operations No direct cost 28 Feb 22 Update website including Halo Club, with language choices Sales & marketing $5.000 28 Feb 22 First delivery to Japan or Singapore All -- 15 Mar 22 Routine deliveries to Japan and Singapore Sales & marketing -- 15 Apr 22 Ongoing targeted advertising @ 1,500/mth Sales & marketing $4,500 Mar – May 22 Indicative cost of promotional plan $60,000 Nov 21 – May 22 17 Marketing Budget Note: Plans are already advanced to double production from 10 million oysters to 20 million oysters over the next 3-years under the Company’s 3-pillar growth strategy (Angel Seafood, 2021b). Expenditure Cost ($) Income (from overseas sale of oysters) Value ($) Dec 21 Visit Hong Kong (Promotional Plan) 5,000 50 dozen oysters 500 Jan 22 Research and appoint an agent/broker in Hong Kong (Promotional Plan) 5,000 50 dozen oysters 500 Packaging, labelling upgrade (Promotional Plan) 2,500 Recruit additional sales & marketing person 500 Feb 22 Marketing (Promotional Plan) 17,000 100 dozen oysters 1,000 Senior company representative tour of potential customers 20,000 Research & prove supply routes 1,000 Website upgrade (Promotional Plan) 5,000 Additional staff remuneration 6,000 Mar 22 Ongoing additional advertising (Promotional Plan) 1,500 500 dozen oysters 5,000 Additional staff remuneration 6,000 Apr 22 Ongoing additional advertising (Promotional Plan) 1,500 1,000 dozen oysters 10,000 Recruit additional ops person 500 Op equipment upgrade/purchase 3,000 Additional staff remuneration 6,000 May 22 Ongoing additional advertising (Promotional Plan) 1,500 2,000 dozen oysters 20,000 Op equipment upgrade/purchase 3,000 Additional staff remuneration 12,000 End of Project Phase Business as usual Jun 22 -- 3,000 dozen oysters 30,000 Jul 22 -- 3,500 dozen oysters 35,000 Aug 22 -- 4,000 dozen oysters 40,000 Sep 22 -- 4,500 dozen oysters 45,000 Oct 22 -- 5,000 dozen oysters 50,000 Nov 22 -- 56,460 dozen oysters 56,560 Totals $97,000 $293,560 The average farm-gateprice for SA oysters is $11.78/dozen (Oysters Australia, 2020b) see Appendix 2. For budgetary purposes 1 dozen oysters, less freight = $10:00 revenue 18 Controls To ensure this Plan remains on track to deliver the desired objectives: a regular monthly revenue of $56,460 from the chosen segments within one year and an overall revenue of greater than $250,000 from those segments for the first year, the CFO should be given the project lead. The CFO should be responsible for the delivery of a project risk management plan within one week of the marketing plan being approved. A fortnightly meeting of all key internal stakeholders including the appointed overseas agent, should be scheduled to review progress and resolve issues. Progress against plan should be reported to the CEO at the monthly senior management meeting. Recommendations In line with its growth strategy and taking advantage of increasing production capacity, it is recommended that this marketing plan, targeting new export markets to complement its growing domestic retail and foodservice markets, is endorsed. To identify the appropriate area for growth, the global market should be segmented geographically and by the price consumers are willing to pay for the product (value). Given this segmentation, the geographical segment recommended is Hong Kong, Singapore and Japan, leveraging on the pre-Covid experience Angel Seafood has with Hong Kong. Furthermore, Angel Seafood should position itself to target the high-end market segment. The marketing mix strategy recommended is to promote the core product of a seafood offering, with attributes of uniqueness, quality and sustainable production practices, augmented with an exemplary customer experience. The product should be value-costed and distributed using a multi-channel, selective distribution strategy. All 4-promotional strategies should be adopted with a focus on advertising and personal sales to endorse the customer service aspects of the customer value proposition. To support the project, an agent should be appointed and stationed in Hong Kong to assist with promotional activities and support logistical arrangements. It is considered that two additional staff members will need to be recruited: operations and sales and marketing. 19 It is recommended that an operating budget of $100,000 is allocated to this initiative with the two financial objectives of achieving a regular monthly revenue of $56,460 from the chosen segments within one year and achieving an overall revenue of greater than $250,000 over the first year. The initiative is achievable under this 6-month plan to establish Angel Seafood in the chosen segments with the remaining 6-months of growth embedded in operations as ‘business as usual’. It is recommended that the initiative is supported by a comprehensive risk management plan with controls of fortnightly meetings to assess progress against plan and monthly upward reporting. It is recommended that this marketing plan is approved by 30 November 2021. (2730 words) 20 Appendix 1 to of Angel Seafoods Holdings Ltd - Marketing Plan Representation of Multi-channel Distribution Angel Seafoods Distributor A Food Service Country B Retail Country B Food Service Country A Retail Country A Distributer B Agent/broker Note: This model is an adaptation of 21 Appendix 2 to Angel Seafoods Holdings Ltd – Marketing Plan Farm Gate Price of South Australian Pacific Oysters per Dozen (Oct 2020) Oyster Size (Australian Seafood Grading System) Bistro Buffet Standard Large Jumbo Pr ic e (p er do ze n) Highest $ 10.00 11.00 13.00 Average $ 8.47 9.57 10.85 14.00 16.00 Lowest $ 7.20 8.85 9.30 Average price/dozen for budget purposes $11.78 Note. Adapted from Oysters Australia. (2020b). National oyster market report – November 2020. https://ef6ecbde-ef4e-47c2-8176-63c142db431b.filesusr.com/ugd/9e5536 _c8e221a666f3473c97c125959b524111.pdf 22 References Angel Seafood Holdings Ltd (2019). Annual report for the period ended 30 Jun 2019. https://angelseafood.com.au/wp-content/uploads/2019/10/Angel-Seafood-Holdings- FY2019-Annual-Report.pdf Angel Seafood Holdings Ltd. (2020). Angel Seafood Website. https://angelseafood.com.au Angel Seafood Holdings Ltd. (2021a). Annual report for the 6-month period ended 31 December 2020. https://angelseafood.com.au/wp-content/uploads/2021/04/Angel- Seafood-Holdings-FY2020-S-Annual-Report.pdf Angel Seafood Holdings Ltd. (2021b). Market Eye – Emerging Food and Beverage Conference 8 June 2021. https://angelseafood.com.au/wp- content/uploads/2021/06/AS1-Investor-Presentation-ME-conference-_-June-2021.pdf Australian Bureau of Statistics. (2021). 31010do001_202103 National, state and territory population, Mar 21. https://www.abs.gov.au/statistics/people/population/national- state-and-territory-population/mar-2021 Australian Stock Exchange. (2021a). 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C., & He, H. (2019). Principles of marketing (8th ed.). Pearson Education Limited. https://public.ebookcentral.proquest.com/ choice/publicfullrecord.aspx?p=5978383 25 Kow, F., Yu, L., FitzGerald, D. & Grewal, D. Understanding the factors related to the consumers’ choices of oysters in Australia - an empirical study. Journal of Food Service, 19, 245-253. Loew, C. (2015, December 8). Seafood Source. US, Australian oysters find a niche in Japan. https://www.seafoodsource.com/news/supply-trade/us-australian-oysters-find-a-niche- in-japan Lopes Da Costa, V. D. (2018). Effects of storage on product quality of bivalves (oysters, scallops, and clams) (Master's thesis, The University of Bergen). https://hdl.handle.net/1956/18838 Love, D. C., Kuehl, L. M., Lane, R. M., Fry, J. P., Harding, J., Davis, B. J., ... & Hudson, B. (2020). Performance of cold chains and modeled growth of Vibrio Parahaemolyticus for farmed oysters distributed in the United States and internationally. 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