Assessment 10 mar - Carlos D

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Assessment 1
Part A:
Q1. Project description:
Implementing course improvement, adding new courses, and creating a new campus.
In order to maintain courses up to date we will update those courses to include current trends and make sure it is more attractive and useful to students.
Add new courses to make sure we offer new courses to make sure we will fit all the most required job positions.
Create a Campus that will meet all clients need and will be a source of inspiration and tools for our students.
Q2. Project objectives:
· Change our course program to make sure students will learn the most from our courses.
· Add new courses so our college is up to date with the most trend courses.
· Creating a new campus that specializes in science, engineering, and software courses.
Consulted the hiring manager to set the requirements in regard to new staff, talked about the best software to carry on the progress, and how he has to communicate with me and other stakeholders of the project.
Consulted Sara Ings to define construction progress, steps, and requirements in regard to companies profile and the experience required to be a good fit for the construction process.
Talked to John and Rachel in regards to evaluating our current courses and the courses that we do not have currently so the right courses can be added.
Got input by setting a clear agenda with each stakeholder, clarified meeting goals and outcomes, then used our software Monday.com to make sure there record of discussed goals and outcomes.
Q3. Quality metrics: 
Construction progress: Measure the construction process to make sure we will meet on time one of our goals which is the new campus.
New staff hiring: Defined the required new staff to make sure we will have all the courses covered and there will not be any need for new teachers.
Percentage of inscriptions to updates and new courses: We will measure how effectively we are improving our services by measuring after the changes the increase of new students.
Each metric will help us to quantify our progress and understand in regards to our needs for the project how close we are to achieve our goals.
Q4. Baseline and standards
	Item
	Acceptable level
	Comments
	New campus construction
	98% of construction progress so students can go to classes
	Use Project for construction project management.
	Changed courses
	More than 30% of our courses will have to be updated
	Make sure each teacher submits paperwork on any change made to his course.
	Increase of new students
	At least a 20% increase every year.
	Hire a data analytics specialist to make sure we analyze how profitable are the changes being so far.
Q5. Quality management methods and tools used:
Monday.com is used to monitor objectives, due dates and progress on the projects. 
Microsoft office project to monitor construction progress.
Sherlock HR to monitor hired staff and required staff.
Q6. Quality management team
Hiring Manager: James Black
Current courses evaluator: John Francis
New courses: Rachel Rose
Getting feedback from students: Michelle Richards
Project manager for construction process: Sara Ings
	Project manager sign-off
	
	Jim Ings
Project Manager
	Date: 14/4/23
	Sponsor acceptance
	
	Connor Orwell
Project Sponsor
	Date: 14/4/23
Part B: 
Q1. 
Hi, Sara,
During the last few days it has been concerning to me the construction process because we do not have yet defined what will be the specifications of the new campus in regards to the required room and spaces. I would like to request you hire an auditor firm that can help us to define the best way to improve the campus, how long it could take, and the time that it would be required based on that firm so we can start looking for the best offer for the new campus building in regards to those metrics. 
Best regards, 
Please feel free to contact me at any time.
Q2.
Monday.com has provided great results however it required some courses for some of our team members to handle it.
Microsoft office project had provided great results from day one.
Sherlock HR is good however it does not help us to monitor properly required and hired team members which we have to manage by ourselves.
Q3.
Hiring process:
The hiring process was great however the tool we used did not help us to maintain and monitor the process since it did not allow us to monitor progress, hired team members, or not hired team members.
Construction progress: 
construction progress has been great handled since project software allows you to see what is the progress in each step of the process, what is missing, and how many days we have to complete every step.
Students increase: Monitoring data in regards to students' increase or decrease is great since that allows us to magnify how our decisions affect students' increase or decrease.
Q4. 
We had variance while meeting the students increase because some of the students did not have all the funds to start studying so we decided to offer them affordable payments options allowing them to pay some of the money In one time payment and the rest of it in monthly charges.
Assessment 2
Q1. Review the 3 quality objectives that you included in Assessment 1 and
discuss how well they were achieved or why they weren't achieved.
	Looking for and creating a new campus or allocating a space.
	It was successfully completed, and we were able to keep the incident rate at or below 10%, but this was only possible because we realized how crucial it was to monitor the site twice daily as the project was being carried out.
	hiring and educating new hires
	As it was one of the final jobs before the campus opened, this objective was not completed within the employees' time. Midway through the project, we found that our search strategy was ineffective in locating the best-qualified individuals for the organization. By establishing a fresh strategy, we were able to finish the recruiting two weeks later.
	Australian Government accreditation of the course
	We had to evaluate the entire content grid and modify it to meet the requirements for one of the courses that required more paperwork in order to be accepted. This was accomplished through an environmental study, which helped us comprehend how the lack of the course may affect the school's long-term objectives. While the course was first rejected, this plan was effectively carried out, and with the amendment of the timetable and paperwork, it was accepted on time.
Q2. Explain how you implemented continuous improvement throughout the project life cycle and what methods you will use to manage it in future projects� 
Every of the major deliverables received observation, feedback, and periodic reporting in order to determine which changes will be crucial throughout the project. We were able to employ the PDCA cycle once we had this data at hand. It comprises of 4 phases that must be completed in a circular manner in order to continuously enhance a certain business process. The following are the steps:
PLAN: Organize goals and approaches to addressing the issues.
Do: carry out the strategy and apply the fixes.
CHECK: Verify that the outcomes of implementing the enhancements are what was anticipated.
ACT: Based on the findings of the check, make the appropriate modifications.
Q3. Use the table below to explain at least 3 lessons learned in managing quality in your project including: 
· what would you repeat? 
· what would you change? 
	Category
	Issue Name
	Problem/Success
	Impact
	Recommendation
	Safety
	Office incidents
	Due to the fact that it occurred after the inspection, we discovered an occurrence that was not recorded.
ACT: Based on the findings of the check, make the appropriate modifications.
	Effect on the safety of persons doing the task and the proportion of events that have already happened
	Set up a minimum of two inspections each day.
	Human Resources
	Hiring new team members
	RH Manager saw that we weren't getting the kinds of resumes we weresearching for.
	A two-week delay in assembling the entire crew
	While selecting, decide on fewer automated ways.
	Legal process
	Course accreditation
	One of the courses lacked certification.
	We conducted an environmental study to see how the lack of the course could affect the school's future growth plans.
	Verify and Adhere to the Current Year's Standards for VET Certified Courses.
· I would repeat the staff hired and also would repeat the process for course development.
· I would have changed our hiring software which was not so helpful while posting job offers, and qualifying new team members and also lacked in providing a clear report in regards to the hired staff, required staff and applicants' skills. 
· I would have also changed our accreditation process for new courses to make sure those processes will be made successful and it will be completed faster.