What is the definition of Reclamación o Reclamo Administrativo?

I. It is the written or oral presentation made by the affected individual to their hierarchical superior or competent body.
II. It is the presentation made by the affected individual to the judicial headquarters.
III. It is the presentation made by the affected individual to the legislative headquarters.
a. Only I is correct.
b. Only II is correct.
c. Only III is correct.
d. Both I and II are correct.
e. Both I and III are correct.